11 Mar '13, 4pm

IT Hiccups of the Week: Royal Bank of Scotland Angers Customers Yet Again

There was wide variety of IT-related snafus, glitches and uffdas this past week. We start off with an oldie but goodie: another IT glitch at the Royal Bank of Scotland and its subsidiaries. Hardware Fault Affects Customers of Royal Bank of Scotland Group Last summer, you may recall , a software update that went awry took out the IT systems supporting the Royal Bank of Scotland and its subsidiaries, NatWest and the Bank of Ulster, for quite some time ; in the case of Ulster Bank, nearly two months went by before its IT systems were finally stabilized and customers had unfettered access to all their accounts. Needless to say, RBS Group customers were not amused by the long “disruption and inconvenience ” as RBS Group chairman Stephen Hester called it. RBS promised its customers as well as the government that it would take steps improve the reliability of its Banking systems....

Full article: http://spectrum.ieee.org/riskfactor/computing/it/it-hiccu...

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