IT Hiccups of the Week: California’s Unemployment System Upgrade Saga Continues
Third, even when a system’s performance is admittedly “unacceptable ” as California’s Secretary of Labor and Workforce Development Marty Morgenstern stated last week, it doesn’t prevent other government officials in the same department from claiming that problems are really not that bad. They only appear bad, they say. In Massachusetts, for example, Labor Department Secretary Joanne Goldstein insisted last week that the state’s new $46 million unemployment insurance system was operating with minimal problems even as a flood of complaints about the system came out after its rollout three months ago, the Boston Globe reported. The state had to negotiate a contract warranty extension with Deloitte Consulting, the prime contractor, a move made necessary in order to fix those supposedly minimal problems.