29 Feb '12, 4pm

United and Continental Will Merge Reservation Systems This Weekend

The merger, or even upgrade, of an airline's reservation system is always interesting to watch, except perhaps if you happen to be traveling during that transition period. I had that unfortunate experience when I became an unwitting member of the great US Airways -America West reservation system migration fiasco of 2007 . Just before the new system cut-over, the US Airways senior vice president of customer service boasted, "We get to demonstrate that these transitions aren't as big and as difficult as historically has been proclaimed." I think he is still eating crow from that statement. What in fact the US Airways experience demonstrated to me was to never, ever again fly on an airline during the week or two when it was modifying its reservation system (in fact, it took a good four to six months for US Airways to get all the elements of its reservation system to work corr...

Full article: http://spectrum.ieee.org/riskfactor/aerospace/aviation/un...

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Here’s to a Good Weekend

Here’s to a Good Weekend

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