21 Aug '12, 5pm

Two Months after Meltdown, Ulster Bank Says, “Business as Usual” For Sure This Time

“All of our systems are running as normal and for the majority of customers it is now business as usual. There will be reconciliations to some customer accounts as final outstanding transactions are processed.” So said an important customer notice on Ulster Bank’s website yesterday, two months after the bank, along with other RBS Group-owned banks NatWest and RBS suffered a massive IT meltdown in June that kept millions of customers from accessing their accounts for nearly a week. Ulster Bank customers were especially hard hit, and many couldn’t access their accounts for weeks. Ulster Bank’s statement above is also a month after a letter sent by Jim Brown, the Chief Executive of the Ulster Bank Group to its customers stated that, “I'm pleased to inform you that the recent technical difficulties at Ulster Bank have been resolved. For the vast majority of our customers, our ...

Full article: http://spectrum.ieee.org/riskfactor/computing/it/ulster-b...

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