Why Software Fails

#UX #UCD solves 3 of top 12 reasons 'Why Software Fails'. Staggering wasted IT project costs from the past:

Photo: Graham Barclay/Bloomberg News/Landov Market Crash: After its new automated supply-chain management system failed last October, leaving merchandise stuck in company warehouses, British food retailer Sainsbury's had to hire 3000 additional clerks to stock its shelves. Have you heard the one about the disappearing warehouse? One day, it vanished--not from physical view, but from the watchful eyes of a well-known retailer's automated distribution system. A software glitch had somehow erased the warehouse's existence, so that goods destined for the warehouse were rerouted elsewhere, while goods at the warehouse languished. Because the company was in financial trouble and had been shuttering other warehouses to save money, the employees at the "missing" warehouse kept quiet. For three years, nothing arrived or left. Employees were still getting their paychecks, however, b...

Full article: http://spectrum.ieee.org/computing/software/why-software-...