28 Feb '17, 6pm

Our Bots, Ourselves

This one was a bit different because it involved robots. Okay, nothing so dramatic as clanking mechanical men, but “bots” in the sense of automated software agents that converse with actual humans. Like Eliza, Siri, or Alexa but more advanced. Plenty of companies use bots on their websites to handle simple questions from users. They’re chatbots, programmed to answer simple questions or to escalate to a real human technician if they get confused. Chances are, if you see one of those pop-up chat windows, you’ll actually be texting with a bot (at least initially). Don’t let the picture of the smiling agent with the headset fool you.

Full article: http://www.eejournal.com/archives/articles/20170228-bots

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Our Bots, Ourselves

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