28 May '13, 5pm

IT Hiccups of the Week: RBS Antagonizes Two Million More Customers

Two million customers of the UK government nationalized Royal Bank of Scotland and its subsidiaries, NatWest and the Bank of Ulster, were frustrated yet again by an IT problem. According to the BBC , customers were unable to log into their accounts through their mobile phone app for about two and half hours last Friday just before the long bank holiday started. RBS customers reported that the problems began around 7:15 a.m. London time. When they tried to access their bank accounts through the app, they received various error messages telling them that the app couldn't find an Internet connection even though other apps were working fine. The problem was fully cleared up by 1:00 p.m., the

Full article: http://spectrum.ieee.org/riskfactor/computing/it/it-hiccu...

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